FAQ

 Last updated: June 23, 2022


All in all, Prisma Developer apps offer thousands of free wallpapers to easily customize your mobile device.

Minimum Requirements:

The Prisma Developer apps requires devices Android OS version 5.x (Lollipop) or later and runs on just about every Android device.

If you do not have a device capable of supporting the minimum OS version, you will not be able to continue to use the our apps. 

You can find which version of operating system you're running in your device settings.

What Does It Cost?

The Prisma Developer apps is always free to download and use.

Why do Prisma Developer Apps need access to my Phone's Storage? 

Prisma Developer Apps requires a variety of Permissions in order to function properly. Some common questions about our apps Permissions include in order to use wallpapers on your phone they have to be saved somewhere. Granting permission to Prisma Developer app to access your storage provides a place for those images to be used by your phone.

Why am I having trouble updating the Prisma Developer apps?

Most of the time, you can choose to allow your apps, including ours, to automatically update when a newer version is released. This will happen in the background but you may notice something new when you open the app after an update. 

While we work hard to make sure our apps works on most phone versions, it’s not always possible to support devices past a certain age. If your device is too old or doesn’t support the latest OS version it may stop Prisma Developer apps from working. 

If our apps no longer supports your device, we apologize and hope that if/when you decide to upgrade to a newer device, you'll choose to install Prisma Developer apps again.

The app can't connect to the internet, what do I do?

First, check your internet connection. Prisma Developer apps must to be connected to the internet in order to work.

If you still have problems connecting, Prisma Developer apps might have some problems contacting the servers. In that case, we are already working hard to fix the problem and hope that you are patient with us. Please try again later.

Why is the content loading so slowly?

The app loads data from the Prisma Developer servers, so a fast data connection is recommended. The high resolution wallpapers can be very large and may take a more time to load.

Prisma Developer apps isn't working

We're sorry that our apps isn't working as expected for you.  

Here are some common quick fixes that might help get things back on track:

  • Make sure you're updated to the latest version of our app
  • Close and re-open the Prisma Developer App.  
  • Restart your phone.

Questions and problems when setting wallpapers

Prisma Developer apps are designed to make it as simple as possible for you to set the wallpapers, but due to the variety of devices and OS versions in use by our thousands of users around the world, we regret that we are unable to provide assistance in helping you to configure your specific device.

We recommend the following external resources:

Setting wallpapers on Android

More answers to your device-specific questions are usually just a few quick Google searches away, for ex: 

How do I replace the default walpaper on my Galaxy S22?

We're always glad to get your feedback and suggestions for new features you'd like to see in Prisma Developer Apps. 

We may not reply, but rest-assured we're very interested in your thoughts about how to make things better.

Additionally, if you've encountered a bug (something broken and not working the way you expect it should), please let us know about it via our support form